Customer information

The contractual partner of the customer is Figuya Gmbh. The legal address of Figuya Gmbh is:

Figuya Gmbh
Plauener road 163-165
13053 Berlin

The VAT identification number of the Figuya Gmbh is: DE310512588.

The contract with Figuya Gmbh is closed as follows when using the online shops:

The products in the Online Shop make no Figuya Gmbh is binding offer, but an invitation to the customer to make a binding offer for this Figuya Gmbh. Such a binding offer submitted to the customer Figuya Gmbh by clicking the button "Submit order fee" (operation step 4 "Submit" in order process). The mandatory offer of the customer is directed at the conclusion of a contract between him and Figuya Gmbh all the time of clicking the button "Order chargeable Submit" in your shopping cart products. Figuya Gmbh is entitled, but not obliged, this offer by the customer within two working days (Mon - Sat) to accept, beginning with the dispatch of the order pursuant to the preceding sentence by the customer. Upon acceptance by Figuya Gmbh, the contract between it and the customer comes. The assumption is made by sending the goods or explicitly designated as such order confirmation to the customer. No acceptance is sending the non-binding order confirmation e-mail that is sent by Figuya Gmbh to the customer. This means that the sending of the order confirmation e-mail, no contract. The order confirmation e-mail is merely a summary of the content sent by the customer to Figuya Gmbh listing data. It serves only its non-binding information.

The client who has an account can, without obligation to inform his interest in products that are at that time not yet available (hereinafter called "reservation"). For reservations, the contract is concluded as follows: The reservation, which is by clicking on the button "Reserve" (with vorbestellbaren products in the detail view) and a confirmation will be sent a binding offer to conclude a contract on these products. The customer can always make a binding offer for this item by clicking on the "add to cart" button in the Reservation Summary and performs a binding order. But no later than the appearance of the product, the customer receives an e-mail with information about the order process ("add to cart" button next to the reserved product) perform for the product. The customer can Figuya Gmbh then - make offer to conclude a sale of the product by within 7 days (Mon-Sun) after the e-mail address for this the checkout for goods - binding for the customer fully carried out. Figuya Gmbh is entitled but not obliged to offer to conclude a contract within two business days (Monday - Saturday), starting with the dispatch of the order by the Customer pursuant to the preceding sentence to accept. Upon acceptance by Figuya Gmbh then is the contract concluded between the customer and Figuya Gmbh. The assumption is made by sending the goods or explicitly designated as such order confirmation to the customer.

The order process is explained in detail under the menu item "Order process". The ordering process can finish "with costs Submit Order" (in the operator step 4 "Submit" in order process at any time by closing their browser, the customer prior to the mandatory submission of its offer for a contract by clicking the button. To avoid errors to the customer data entered in step 4 "Submit" also suggested again displays a summary here and can input errors will be corrected with a click on the button "Change Shipping Address" or "Change payment method".

Contract language is German. The contract is not stored permanently by Figuya Gmbh after the conclusion. However, the customer has the option to print this before conclusion of the contract. After ordering, the customer of Figuya Gmbh receive an e-mail with the information required by law, the order details and terms and conditions.

The key features of the product resulting from the product description.

Limited term is offered on the validity, in particular the price indicated in the product description.

The total price of the goods including all related price components resulting from the information provided as part of the product description. All prices shown include, unless otherwise specified, the sales tax, which is discharged from the Figuya Gmbh to the tax office. All prices are, unless in the product description otherwise indicated on the respective illustrated and described in detail in the product description product without accessories and decoration.

An order will be shipped only to the extent that the relevant product description stated otherwise, and only in the specified under "Shipping Information" countries. If the customer wants a shipment of goods, borne by the customer - if the item is not marked in the product description as free delivery or the conditions for no shipping costs are given - the Shipping & Returns. These fees are charged as a delivery charge, which includes the VAT of 19%. The amount of the shipping fee depends on the weight and size of the goods, the type of payment and the destination country. The decisive for the calculation of the delivery charge weight and size of the goods displayed to the customer in each case in the article summary. An overview of the shipping costs are the customer finds under the menu item "shipping information". The actual costs incurred for orders shipping charges to the customer in the last step of the ordering process ("Submit") is displayed. As far as the parcel COD shipments will be charged a fee for money transfer, this is not yet included in the shipping charge. The fee for money transfer is at Deutsche Post and DHL currently EUR 2.00 (after UStG sales tax) and is to be paid directly to the parcel service. In a dispatch of goods abroad can more taxes and costs, ect particular duties. Arise, which will be borne by the customer.

The delivery is - if in the product description in individual cases unless stated otherwise - within three working days (Mon-Sat) after receipt of your payment (Cash or Paypal) or dispatch of the order confirmation e-mail (cash on delivery) to the parcel service or the express pass. The delivery time of parcel services / Shipping within Germany is 1-3 business days, at a global delivery abroad 3-12 business days. Products that are not immediately ready are, in the product description in accordance with "pre-order" and "On Request". Please note the self-supply reservation in the General Terms and Conditions of Figuya Gmbh.

The purchase price is, as far as can be seen from the product description or the payment method chosen otherwise, immediately after the contract due. Payment shall be made to the authority designated by Figuya Gmbh account. The account data will be communicated to the customer in the non-binding order confirmation email. Alternatively, there is the option of paying via PayPal or cash on delivery. The Customer shall be in default if he does not pay within 30 days after the due date and receipt of an invoice or equivalent request. Compared with the customer who is a consumer within the meaning of § 13 BGB, this only applies when it has been particularly these consequences in the invoice or request for payment. User pursuant to § 13 BGB is any natural person who enters into a transaction for a purpose which can not be attributed to their commercial or independent professional activity

For the use of the Internet and the use of the service email address, telephone or fax number you provide Figuya Gmbh no costs. It will thus arise only fees that you have agreed with your telephone and / or Internet provider for the use of its services.

In a contract concluded between Dr Jessica Janus and Customer for the Online Shop is a distance contract within the meaning of § 312b para. 1 of the Civil Code. The customer is a consumer within the meaning of § 13 BGB, according to the law is entitled to a right of withdrawal pursuant to §§ 312, 355 BGB (consumer withdrawal at distance selling act). User pursuant to § 13 BGB is any natural person who enters into a transaction for a purpose which can not be attributed to their commercial or professional capacity. For further information concerning his right, the customer receives under "Withdrawal". The revocation in writing is sent to the customer by e-mail. Please read the rules on the regular cost of returning the Terms and Conditions.

The warranty is based on the law, if not in paragraph 9 of the Terms of otherwise regulated. Paragraph 9 states:


9.1 The warranty shall be, unless otherwise agreed upon in section 9.2 on the validity of claims by the customer for the sale of used goods, otherwise, in accordance with the statutory provisions.

9.2 statute of limitations for claims due to a defect is the sale of used movable objects one year. For entrepreneurs according to § 14 BGB are excluded due to defects of the thing claims and rights. Entrepreneurs according to § 14 BGB is a natural or legal person or a legal partnership, which is concluding a legal transaction in their commercial or professional capacity. A legal partnership is a partnership, which is equipped with the ability to acquire rights and incur liabilities.

The foregoing limitations of rights and the right of the customer due to defects not apply

a) if it is claims due to a defect in a building or in a thing that has been used in accordance with their normal use for a building and has caused defects (§ 438 Section 1 No. 2 BGB)..

b) if the seller fraudulently concealed the defect or given a guarantee for the quality of the item;

c) claims for damages for injury of life, body or health;

d) for other claims for damages based on an intentional or grossly negligent act or culpable breach of a material contractual obligation by the seller or an agent of the seller. Is a contractual obligation which requires the proper performance of the contract and on which the customer can rely.

e) for claims under the Product Liability Act.

In Number a) - cases specified e) the legal provisions guaranteeing apply.

9.3 The statutory provisions on the statute of limitations, the expiry suspension, and the suspension and restart of time limits remain unaffected by the control section 9.2. A change in the burden of proof to the detriment of the customer is connected to the control section 9.2.

Most manufacturers of products provide a warranty on it. For more information about an existing product for a purchased warranty will be provided to the customer by Figuya Gmbh available. Please note that your statutory warranty claims and warranty claims against Figuya Gmbh as the seller of the product purchased by the customer from such warranty shall remain unaffected. These rights are so restricted by a manufacturer's warranty in any case.

For questions, complaints, suggestions or complaints you Dr. Janus Jessica and her team are available as follows:

Figuya Gmbh
Plauener Straße 163-165
13053 Berlin
Per E-Mail
Per Telefon
030 - 577 011 989
Per Telefax
030 - 577 011 987 von 9:00 Uhr bis 18:00 Uhr